Reference

See What Our Privacy Policy Covers

One policy runs across the whole lobby: what we record when you open an account, how your bKash, Nagad and Rocket payment details are stored, and who is allowed to look at them.

Account dataWallet privacyCookie choicesYour requests

Explore the Lobby Read FAQ

REACHING US

Contact Us About Your Data

Privacy questions land with the same team that handles your account wallet, so you are not bounced between departments. Write from the email or mobile number registered to the account and say plainly what you need — a copy of your records, a correction, or a closure request. We confirm receipt first, because a silent inbox tells you nothing, then work the request through and reply once it is done. Keep your account ID handy; it saves a round trip.

Account Email Send from the address registered to your account so we can match the request without extra checks. Mention the wallet you funded with — bKash, Nagad or Rocket — and say exactly what needs changing.

Lobby Chat Open chat from the footer while you are signed in. The agent already has your account in front of them, so you can ask about saved data, active device sessions or a payment record without repeating yourself.

Data Request Form For a copy of your records or a deletion request, use the form inside account settings. It logs the date, the request type and our reply, which leaves you a trail of what was asked and when.

HOW WE HANDLE DATA

Browse With Your Data Locked Down

Your login runs on a one-time code sent to your mobile, so a stolen password on its own will not open the wallet. Sessions expire on shared devices, and you can end any device from inside your account whenever you want. Cookies here do two separate jobs: keeping you signed in, and showing us which lobby areas actually get used. Refuse the second kind from the browser banner and nothing about the lobby changes. Records stay while the account is open, then for whatever holding period local rules set afterwards.

One-Time Login Codes

Every sign-in sends a fresh code to your registered mobile. We never ask for that code by phone, chat or email, and nobody from our side will ever request your wallet PIN.

Cookie Control

The banner on your first visit splits cookies into sign-in, which always runs, and usage tracking, which is your call. Refusing tracking leaves the lobby working as before; only the analytics fall away.

Data Retention

Account records are held while you play and for the period local rules require after that. Once it ends we delete or anonymise them, and we confirm in writing when a deletion request has been completed.

Changes You Request

Corrections to your name, mobile number or wallet details can be asked for at any time. We check the request against your login, apply it to the record, then send a confirmation once the update is live.

Read What Applies to Your Account

zben Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep this policy short because our operation is short: one lobby, one wallet, one record per account. When you register we store your name, mobile number, date of birth and the payment details tied to your first successful deposit — usually the bKash, Nagad or

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Rocket number you send from. We do not ask for anything we cannot explain a use for, and each field on the form carries its reason beside it. How much of the policy binds you depends on where you live. Bangladesh accounts are covered by the
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local version, which handles mobile wallet transfers through bKash, Nagad and Rocket, plus Upay and bank transfer wherever those rails operate. From outside Bangladesh, the rules of your own country decide whether you can register at all and which clauses apply to us. We do not
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claim one worldwide standard and we do not present one. Two things hold everywhere: wallet details are used to match a transfer to your account and are never sold on, and any change to a clause appears on this page before it takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Answers Before You Register

These are the questions that come in most often about the policy itself, rather than about games or payments. If yours is missing, send it over and we will answer it directly — and when the same one keeps arriving, it gets added to this list. Nothing written here overrides your own law; where the two differ, your law decides.

Your name, mobile number, date of birth and the wallet number you fund with. Activity after that — games opened, deposit records, device and browser type — is added to the same account record.

Yes. Use the request form in account settings, or email us from your registered address. We confirm receipt, gather the record, and send it across in a readable file.

Only with the payment provider processing that transfer, and only the details needed to match it to your account wallet. Wallet numbers are not handed to advertisers and are not sold on.

Message us from your registered contact and say you want the account closed. Play ends immediately; records are then deleted after the holding period local rules require, and we confirm when that happens.

It stays until the retention period runs out, then goes. If you would rather have it removed sooner and no rule obliges us to keep it, ask and we will act on it.

Reach lobby chat or email us straight away. We freeze the wallet, end every device session, and send a fresh login code to your registered mobile before anything is reopened.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountzben Login InfoCrash Countdown

See What Our Privacy Policy Covers

Contact Us About Your Data

Browse With Your Data Locked Down

Answers Before You Register

01 What data does zben collect when I register?

02 Can I get a copy of the data you hold on me?

03 Do you share my bKash or Nagad details with anyone?

04 How do I close my account and have my data removed?

05 Is my data kept if I leave the account idle?

06 Who do I contact if someone else accessed my account?

Privacy Policy

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